Absa promotes dialogue on the future of digital financial services in Mozambique

Absa Bank Mozambique brought together around 15 journalists in Maputo this Thursday for a discussion about the evolution of digital channels and payment methods, and their role in expanding access to financial services in the country.

Under the theme "The Next Generation of Financial Services: How Digital Channels Are Bringing Mozambicans Closer to the Economy of the Future," the session promoted reflection on changes in customer habits, their expectations regarding banking services, and the challenges associated with the adoption of digital solutions.

During the meeting, Edson Simbine, Head of Channels at Absa Bank Mozambique, highlighted that the digital transformation of the financial sector requires a continuous understanding of customer needs and a constant investment in trust, security, and digital literacy.

The discussion also addressed the complementarity between digital channels and in-person service, recognizing that access to technology must be accompanied by support mechanisms that respond to the different needs and levels of familiarity of customers with digital services.

Digital channels are transforming the way people interact with financial services. Beyond the technology, it's important to ensure that customers understand how to use these solutions and feel confident in their use, fully benefiting from the opportunities they provide.

Among the topics discussed was the evolution of payment methods, with emphasis on Contactless technology and the trends that are contributing to the simplification of financial transactions. In this context, information was shared about the recent introduction of the Contactless functionality in Absa ATMs, allowing transactions to be carried out without the need to physically insert the card.

The meeting also provided an opportunity to clarify issues related to the functioning of digital channels, security mechanisms, and the trends shaping the future of financial services, offering a space for dialogue and exchange of perspectives between Bank experts and media professionals.

By promoting this initiative, Absa reinforces the importance of sharing knowledge about the digital transformation of the financial sector and the debate surrounding the factors that contribute to an informed, safe, and inclusive use of financial services in Mozambique.