Absa accelerates digital transformation with inclusive solutions that bring banking closer to Mozambicans

As the way people manage their money evolves, banking also continues to transform profoundly. In this context, Absa Bank Mozambique has been strengthening its digital ecosystem, providing solutions that make banking services simpler, more accessible and safer for individuals and businesses, regardless of their location or the device they use.

Currently, many everyday banking transactions can be carried out without having to visit a branch. From checking balances and statements to making payments, transfers or managing accounts, everything is now within reach of customers, at any time and through various digital channels.

To meet the diverse needs of its customers, the Bank offers complementary solutions that ensure an increasingly simple and convenient banking experience. Among these, the Absa App and Internet Banking stand out, allowing customers to perform a wide range of banking transactions quickly, intuitively, and securely.

Akila Ghumra, Operations Director of Absa Bank Mozambique, states: "Technological evolution has profoundly transformed the way people interact with banking. Our commitment is to keep pace with this evolution, providing solutions that meet people's current needs with high standards of security, simplicity, and convenience. We want to contribute to a banking system that is increasingly accessible, inclusive, and prepared to meet the challenges of the future."

In Mozambique, digital transformation in banking also involves responding to the different realities of access to technology. Although the use of smartphones and the internet continues to grow, a significant portion of the population still relies on conventional mobile phones or faces connectivity limitations. Therefore, developing digital solutions means ensuring that more people can access financial services, regardless of the technology they have available.

It is precisely in this context that the Bank offers Absa Mobile (443#), a solution based on USSD technology that allows banking transactions to be carried out via any mobile phone, without the need for an internet connection. By eliminating access barriers, this solution contributes to more inclusive banking, bringing financial services closer to customers who live in areas with limited coverage or who use conventional mobile phones.

Thus, by making banking services accessible to a greater number of people, solutions like USSD play an important role in promoting financial inclusion, facilitating access to the banking system, encouraging the use of digital payment methods, and contributing to the economic and social development of the country.

For the business segment, Absa Access provides a platform dedicated to treasury management, payment authorization, and processing of financial transactions, supporting companies in managing their operations more efficiently and strengthening financial control.

Finally, the Bank's ongoing investment in technological innovation also extends to the adoption of solutions based on Artificial Intelligence and advanced data analytics. These technologies contribute to strengthening the security of operations, optimizing internal processes, and providing an increasingly efficient, personalized, and secure banking experience.